Cancellation policy

Purchase Options Cancellation Policy

Last updated: 09/11/2026

At Inventor Cat, we want managing your subscriptions and purchases to be simple, flexible and hassle-free.

This policy explains how to manage, change or cancel subscriptions, recurring orders and pre-orders, where available.

This policy is separate from our Returns & Refunds Policy and does not affect your statutory consumer rights.

Managing Your Subscription

You can manage your Inventor Cat subscriptions directly through your customer account on our website.

Simply log in to your account at www.inventorcat.co.uk and navigate to your subscription management section.

Depending on your subscription, you can:

View your active subscriptions and upcoming orders.
Change your delivery frequency.
Skip or pause upcoming deliveries.
Update your delivery address or payment details.
Cancel your subscription.

You can also access your subscription management options through the links provided in your subscription confirmation emails, where available.

If you experience any difficulties, please contact us at meow@inventorcat.co.uk.

Cancelling Your Subscription

You may cancel your subscription at any time, without cancellation fees or minimum commitments, unless a different arrangement was clearly disclosed and agreed to before purchase.

To cancel, simply log in to your customer account, navigate to your subscriptions and select the cancellation option.

Alternatively, you can contact us at meow@inventorcat.co.uk for assistance.

To prevent your next scheduled subscription order from being processed, please cancel at least 48 hours before your next scheduled billing date.

If you cancel within 48 hours of your next scheduled billing date, your subscription will still be cancelled, but we cannot guarantee that the upcoming order can be stopped.

Any orders already processed or dispatched will be handled in accordance with our Returns & Refunds Policy and your applicable statutory consumer rights.

Cancelling your subscription will prevent subsequent recurring orders and payments.

Changing or Skipping Deliveries

You can manage your upcoming deliveries through your customer account, where the relevant options are available.

We recommend making any changes, including skipping deliveries or updating your delivery frequency, at least 48 hours before your next scheduled billing date.

Changes made within this period may not take effect until the following billing cycle if the upcoming order has already entered processing.

Orders Already Processed

Cancelling a subscription does not automatically cancel or refund an individual order that has already been processed.

If you wish to cancel an order that has already been processed, please contact us as soon as possible at meow@inventorcat.co.uk.

Where possible, we will attempt to stop the order before dispatch.

If an order has already been dispatched, our Returns & Refunds Policy will apply, together with your statutory consumer rights.

Pre-Orders

Where products are available for pre-order, the estimated dispatch date and payment arrangements will be communicated before purchase.

If you wish to cancel a pre-order before dispatch, please contact us at meow@inventorcat.co.uk.

We will arrange any refund due in accordance with the applicable cancellation terms and your statutory consumer rights.

If your pre-order has already been dispatched, our Returns & Refunds Policy and applicable statutory consumer rights will apply.

For eligible Dental Wand pre-orders, our voluntary 120-Day Money Back Guarantee begins on the date you receive your product, rather than the date you placed your pre-order.

Refunds Following Cancellation

Cancelling a subscription stops future recurring purchases but does not automatically entitle you to a refund for products already supplied.

Refunds for individual orders are handled in accordance with our Returns & Refunds Policy and applicable consumer law.

Where a refund is due, it will be issued to the original payment method within the timeframe required by law.

Your Consumer Rights

Nothing in this Purchase Options Cancellation Policy excludes, restricts or otherwise affects your statutory consumer rights.

The 48-hour notice period is intended to allow sufficient time to prevent the processing of an upcoming order. It does not prevent you from cancelling your subscription or exercising any statutory cancellation rights.

Where applicable law provides a right to cancel an order or subscription, including during a statutory cooling-off period, those rights take precedence over this policy.

Our voluntary 30-Day Returns Policy and 120-Day Dental Wand Money Back Guarantee remain separate and continue to apply to eligible purchases.