Terms of Service

Last updated: [12/08/2026]

Welcome to Inventor Cat. These Terms of Service explain the terms that apply when you access our website, purchase our products or otherwise use our services.

By using this website or placing an order with us, you agree to these Terms of Service.

1. About Us

This website is operated by Inventor Smart Care Ltd, trading as Inventor Cat.

Registered address: 3 Highpath Way, Unit 1, Basingstoke, Hampshire, RG24 9SU
Company number: 12703210
VAT number: GB457600979
Email: meow@inventorcat.co.uk

Throughout these Terms, “Inventor Cat”, “we”, “us” and “our” refer to Inventor Smart Care Ltd.

Further information about the business operating this website can be found in our Legal Notice.

 

2. Using Our Website

You may use our website for lawful personal and commercial browsing purposes.

You must not misuse our website, attempt to interfere with its operation or security, introduce malicious software, attempt unauthorised access, or use the website in a way that infringes the rights of Inventor Cat or another person.

We may update, modify or temporarily withdraw parts of the website where reasonably necessary.

 

3. Products

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours and other information displayed on our website are accurate.

However, minor variations may occur between products or production batches, and colours may appear differently depending on your screen or device.

Products should be used in accordance with the instructions and safety information supplied with them.

Nothing in this section affects your statutory rights where a product is faulty, damaged, misdescribed or otherwise does not conform to your legal rights.

 

4. Orders and Our Contract With You

When you place an order, you are making an offer to purchase the products in your basket.

You will receive an electronic confirmation after placing your order.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

• A product is unavailable

• There has been an obvious pricing or description error

• We are unable to authorise or verify payment

• We reasonably suspect fraudulent or unlawful activity

• We are unable to fulfil the order

If we cancel an order after payment has been taken, we will refund the amount due.

Please check your order information carefully before completing your purchase and contact us as soon as possible if you notice an error.

 

5. Prices and Payment

Product prices are displayed on our website in the currency shown.

Any applicable delivery charges, taxes or other costs payable to us will be displayed before you complete your purchase.

Available payment methods are shown during checkout.

We take reasonable care to ensure prices are accurate. If an obvious pricing error occurs, we may contact you before fulfilling the order to explain the error and provide the appropriate options.

 

6. Shipping and Delivery

Information about:

• Where we deliver

• Shipping methods

• Delivery charges

• Estimated processing and delivery times

• International shipping

• Pre-order delivery

• Delayed or missing parcels

• Incorrect delivery addresses

is provided in our Shipping Policy.

The Shipping Policy forms part of the terms applicable to purchases made through our website.

Nothing in our Shipping Policy or these Terms affects your statutory rights regarding delivery.

 

7. Returns, Refunds and the 120-Day Money Back Guarantee

Our Returns & Refunds Policy explains:

• Your statutory cancellation rights

• Our voluntary 30-day returns policy

• Our 120-Day Dental Wand Money Back Guarantee

• Returns of faulty, damaged, incorrect or misdescribed products

• How to make a return

• Refund processing

• Applicable shipping and return costs

The Returns & Refunds Policy forms part of the terms applicable to purchases made through our website.

Our voluntary returns policies and guarantees are additional to your statutory consumer rights and do not replace or restrict them.

 

8. Pre-Orders

We may occasionally offer products for pre-order before they are available for immediate dispatch.

The estimated dispatch or delivery period will be displayed on the relevant product page, during checkout or otherwise communicated to you when ordering.

Further information about the delivery of pre-orders is provided in our Shipping Policy.

Where an eligible pre-order product is covered by our 120-Day Money Back Guarantee, the applicable terms are set out in our Returns & Refunds Policy.

Nothing relating to pre-orders affects your statutory consumer rights.

 

9. Product Use and Cat Safety

Our products should always be used in accordance with the instructions, warnings and safety information supplied with them.

Every cat is different. You are responsible for using reasonable judgement when introducing and using products with your cat and for providing appropriate supervision where recommended.

Stop using a product if it becomes damaged, excessively worn or otherwise appears unsafe.

If you are concerned about your cat's health, teeth, mouth, behaviour or wellbeing, seek advice from an appropriately qualified veterinary professional.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

 

10. Veterinary and Educational Information

Our website may contain educational information relating to cats, feline behaviour, dental care, veterinary visits, wellbeing and other aspects of cat ownership.

We may also provide educational materials through manuals, videos, downloadable resources, emails, workshops, social media or other channels.

Unless expressly stated otherwise, this information is provided for general educational purposes and is not intended to diagnose or treat a medical condition or replace individual advice, diagnosis or treatment from a qualified veterinary professional.

If you have concerns about your cat's health or welfare, consult an appropriately qualified veterinary professional.

 

11. Promotions and Discount Codes

We may occasionally offer promotions, discount codes, competitions, bundles or other special offers.

Individual promotions may have their own terms and eligibility requirements.

Unless otherwise stated, promotional codes cannot be exchanged for cash or retrospectively applied to completed orders.

We may amend or withdraw a promotion where reasonably necessary. This will not affect an order already accepted where a valid promotion was correctly applied.

 

12. Intellectual Property

Unless otherwise stated, the content of this website - including the Inventor Cat name and branding, product designs, illustrations, photographs, videos, graphics, written materials and educational content - is owned by or licensed to Inventor Cat and is protected by applicable intellectual-property laws.

You may access and use our website and content for your personal, non-commercial use.

You must not reproduce, distribute, modify, commercially exploit or create derivative works from our protected content without our permission, except where permitted by law.

Further information about ownership of this website and its content can be found in our Legal Notice.

 

13. Reviews, Photos, Videos and Other Content

We love seeing and hearing about the experiences people and their cats have with Inventor Cat.

Content You Publish Publicly

From time to time, people may publicly share reviews, comments, testimonials, articles, social media posts or other content relating to Inventor Cat or our products.

Where appropriate and permitted by law, we may refer to, link to, share through functionality provided by the relevant platform, or quote limited extracts from publicly available content about Inventor Cat.

Where appropriate, we will identify or credit the original source.

The original creator retains ownership of their content. The fact that content is publicly available does not transfer ownership of that content to Inventor Cat.

Where additional permission or a licence is legally required—for example, to reproduce a third party's photograph, video, article or other protected content in our own advertising or marketing—we will seek the appropriate permission before doing so.

Content Sent Privately to Inventor Cat

You may also send us photographs, videos, messages, stories, testimonials or other content privately, including by email, direct message or through our customer-support channels.

Sending something to us privately does not automatically give Inventor Cat permission to publish or use it for advertising or promotional purposes.

If we would like to use privately submitted content publicly or for marketing, advertising, promotional campaigns or similar purposes, we will ask for your permission where required before doing so.

You retain ownership of your original content.

Content Submitted Specifically for Sharing

Sometimes we may specifically invite you to submit content for publication or promotion—for example, through an Inventor Cat community feature, customer campaign, competition, testimonial request or user-generated-content submission.

Where this happens, the relevant submission page, campaign or request may explain how we intend to use the content and any permission or licence you grant to Inventor Cat by submitting it.

Your Rights and Responsibilities

You should only submit content that you own or have permission to share.

You must not knowingly provide content that infringes another person's copyright, privacy, intellectual-property or other legal rights.

Where personal information is involved, our use of that information is also subject to our Privacy Policy.

 

14. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by third parties, including payment processors, delivery providers and technology platforms.

Third-party websites and services may be subject to their own terms and privacy policies.

We are not responsible for websites or services that we do not own or control, except to the extent that applicable law provides otherwise.

 

15. Privacy and Personal Information

Information about how we collect, use, store and protect personal information is provided in our Privacy Policy.

Information about cookies and similar technologies is provided in our Cookie Policy, where applicable.

 

16. Our Responsibility to You

We do not exclude or limit our responsibility where doing so would be unlawful.

Nothing in these Terms excludes or restricts your statutory rights as a consumer, including rights relating to products that are faulty, damaged, misdescribed or otherwise do not conform to the contract.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited.

 

17. Changes to These Terms

We may update these Terms from time to time to reflect changes to our products, services, website, business practices or applicable law.

The Terms applicable to a purchase will normally be those in effect when the relevant order was placed.

The date at the top of this page shows when these Terms were most recently updated.

 

18. Governing Law

These Terms are governed by applicable UK law.

If you are a consumer, you will also retain any mandatory legal protections available to you based on where you live.

 

19. Contact Us

If you have questions about these Terms or an Inventor Cat order, please contact:

Inventor Cat
Email: meow@inventorcat.co.uk

For our full legal business and registered-office information, please see our Legal Notice.